CincyKids Health Connect

FREE care when and where you need it.
Video visits for minor illnesses and injuries.

When your child needs to see a pediatric expert right away, CincyKids Health Connect is here for you with video visits from your smartphone or computer. It’s a great option for those times when your primary care provider isn’t available, and you need a quick answer.

You don’t need an appointment – you don’t even need to leave your house. Video visits have a short wait time, are FREE for HealthVine members, and you’ll get the great care you know and expect from Cincinnati Children’s. Don’t know if you are a HealthVine member, click here to get more information.

Your first stop should always be your primary care physician as your place for regular care and they may also have video visits available. In some cases, your primary care provider may not be available, and when that happens, we’re here for you. Video visits address minor injuries and illnesses like coughs, colds, rashes and cuts/skin injuries. If medically appropriate, we can send a prescription to your pharmacy. A consultation is not a guarantee of a prescription. CincyKids Health Connect can see HealthVine patients under the age of 18.

Video visits are available from 6:00 a.m. to 10:00 p.m. They are not the same as in-person evaluations and are not meant for life-threatening situations. For these types of conditions, you need an in-person evaluation at our emergency room locations.

 

How it Works

Ready to get started? You’re just a few clicks away from a video visit with one of our pediatric experts.

Download the app or visit us on the web.

Set up your account in minutes.

Fill out a brief medical history, just like you would at your health care providers’s office.

Connect with a pediatric expert.

We can provide guidance to help you move forward, review your child’s condition, or if needed, send a prescription to your pharmacy if medically necessary.

What We Treat

For Minor Illnesses and Injuries

We can evaluate symptoms, including:

Arm/leg pain after an injury
Bites (animal, human, insect)
Colds
Cough, congestion, runny nose
Eye infections
Fever (kids ages 2+)
Flu-like symptoms
Head injury without loss of consciousness
Rashes/skin infection
Skin injuries
Vomiting, diarrhea, constipation

If it’s not an emergency and you’re still not sure whether your child should to be seen in person or treated virtually, we can help. During your video visit, a provider will assess your child and refer you to an in-person visit if necessary. If our provider determines that you need immediate in-person care, you will be referred to your primary care provider, the urgent care or emergency room.  Additionally, if needed, we can send a prescription to your pharmacy. This may include an antibiotic, but only if it’s medically necessary to treat a condition that can be diagnosed during a video visit.

Video visits are meant to evaluate minor injuries and illnesses. If your child has a life-threatening emergency, call 911 or go to the emergency room immediately.

CincyKids Health Connect CANNOT address the following:
Abdominal pain
Chronic Headaches
Ear infections
Injury involving the neck or back
Loss of consciousness
Migraines
Obviously broken bones
Serious or life-threatening conditions
Shortness of breath or difficulty breathing
Uncontrolled bleeding

Frequently Asked Questions

What is a video visit?
Video visits allow you to see and speak with a pediatric expert and have a limited physical exam—right on your smartphone or computer. Our pediatric experts can answer your questions, provide advice to help you move forward, review your child’s condition, or if needed, refer you to in-person care or send a prescription to your pharmacy if medically necessary. Both you and your child must be present during the video visit; however, the level of child involvement is at the discretion of the provider. In all cases, the provider will speak directly with the parent or guardian.
Who is eligible for a video visit?
CincyKids Health Connect can see HealthVine patients under the age of 18.
What technology is required for a video visit?
To use this service, you will need a device with a web camera and video capability. A mobile app is available for both iOS and Android platforms. If you’re using a mobile device, we recommend that you connect to WiFi. If you’re using a web browser, we recommend that you use Chrome. If you have technical issues or concerns, call toll free 844-747-9518 or email cincykidshealthconnect@cchmc.org.
Are video visits safe and private?
CincyKids Health Connect video visits are private and secure. Your information is protected and only shared with your designated primary care provider and pharmacy, just like an in-person visit. Patient safety is an important concern. Be sure that when you do the video visit that you are in a private and secure location—and not driving- for your and your child’s safety.
What happens if you cannot evaluate my child via a video visit?
If we are not able to evaluate your child through a video visit, we’ll direct you to the appropriate in-person care.
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