Youth &
Family FAQs
HealthVine FAQs for Youths & Families
General HealthVine Questions
HealthVine contracts with specific payors to collaborate in the care of patients. Currently, HealthVine works as a delegate of CareSource and Anthem to provide care management services for CareSource and Anthem Medicaid members. HealthVine also supports youth who are enrolled in the OhioRISE program through Aetna BetterHealth.
HealthVine can partner with your provider to help with care management services, such as the coordination of care, needs assessments, mental health screenings and more.
While HealthVine is backed by Cincinnati Children’s, we operate as a separate entity.
No! As a member of your Medicaid plan, you are automatically eligible for HealthVine services. To learn more about OhioRISE eligibility, services, or to learn more about getting a CANS assessment, please contact our HealthVine OhioRISE team at 513-636-5007 or by emailing OhioRISE@cchmc.org.
Please contact the HealthVine Care Management team by calling 855-422-8894 and selecting option 1, or emailing HealthVine@cchmc.org.
You can also use the CareSource Find a Doctor tool.
Medicaid Member Questions
For general member services questions, such as your insurance ID or your benefits, contact CareSource.
For care management questions, contact the HealthVine Care Management team by calling 855-422-8894 and selecting option 1, or emailing HealthVine@cchmc.org.
For benefit questions, please contact CareSource Member Services.
HealthVine Care Management
You can request specific information on these services by calling the HealthVine Care Management team at 855-422-8894 and selecting option 1, or emailing HealthVine@cchmc.org.
A member of the HealthVine Care Management team may proactively reach out to check in with you. Feel free to ask them any questions, or let them know you’re doing great!
Contact the HealthVine Care Management team by calling 855-422-8894 and selecting option 1, or emailing HealthVine@cchmc.org.
HealthVine OhioRISE
Coming soon.
