CincyKids Health
Connect FAQs

Pediatrician Frequently Asked Questions for
CincyKids Health Connect from Cincinnati Children’s

Your HealthVine patients now have access to a convenient tool for care when you aren’t available. CincyKids Health Connect offers on demand telehealth visits for minor illnesses and injuries from a mobile app staffed by Cincinnati Children’s providers.  This high-quality pediatric service is offered for free to HealthVine patients and removes barriers for families such as transportation. This service was specifically designed with pediatrics in mind. CincyKids Health Connect places importance on communicating with the patient-centered medical home.

Your HealthVine patients can access this service by downloading the CincyKids Health Connect app or visit HV CKHC Site placeholder to get started. HealthVine patients registering with their full name and birthdate get access for free. This service might be especially useful if your team is triaging patients and there are not any appointments available.

What is CincyKids Health Connect?
CincyKids Health Connect allows patients and their families to connect with a pediatric provider at Cincinnati Children’s Hospital Medical Center through our telehealth mobile app or web browser when their primary care provider isn’t available.
What symptoms can be evaluated on CincyKids Health Connect?
The CincyKids Health Connect service Minor Illnesses and Injuries is a telehealth service offered by the Division of Emergency Medicine. We see kids with minor illnesses and injuries (minor burns, cuts, rashes, bites, etc.) that are typically evaluated at our urgent care centers.
How much does a visit cost for HealthVine patients?
The Minor Illnesses and Injuries service will see HealthVine patients at no cost to them starting April 20, 2021. These visits typically cost $49 for patients who aren’t a part of HealthVine.
What if patient cannot be evaluated by video?
If a patient cannot be treated via video, the clinician will advise on urgency of an in-person visit and level of care that is needed (PCP, Urgent Care, ED) based on established protocols. If appropriate, PCP will be recommended as the first choice during clinic operating hours. PCP will be notified via visit summary when patients are advised to seek in-person care.
If one of my patients uses your service, how will I know?
CincyKids Health Connect was specifically built to ensure strong communication with primary care providers. During registration, patients select a primary care provider from a list of all regional providers supplied by Cincinnati Children’s. The visit information is then securely sent to the provider. If you are not receiving visit communications, please contact CincyKids Health Connect at 513-803-8353 or
What type of quality or safety precautions do you have in place?
Video visits with Cincinnati Children’s providers will deliver care aligned to our current standards of care for in-person delivery. If we cannot appropriately evaluate a symptom or concern using a video visit, we will ask patients to be seen in-person. We also collect data to look at antibiotic prescribing rates and resolution rates for specific symptoms.
How can my patients access CincyKids Health Connect?
Patient families can download the app by searching for CincyKids Health Connect in the app store or play store or visit us online at WEB site. Families should use their child’s full name, date of birth, gender and zip code when registering so they can be identified as a HealthVine patient with free access.
What if a patient has trouble or needs technical assistance?
Patient families who need technical assistance can call 844-747-9518 anytime, or email and will receive a response during business hours

For More Information, contact CincyKids Health Connect at: 513-803-8353 or
For questions regarding HealthVine, please contact Sarah Soule (513) 636-5649 or

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