Provider
FAQs

HealthVine offers a variety of benefits to participating partners, and our teams are here to support your work improving patient outcomes.

Care Management
– Dedicated support from the HealthVine Care Management team
– Financial assistance for HealthVine patients via our social investment fund

Education & Training
– Access to free courses and continuing education credits from Project ECHO
– Behavioral health, utilization management and care management webinars
– Support meeting the Ohio Department of Medicaid’s Comprehensive Primary Care (CPC) goals

Behavioral Health
– Screening and crisis planning
– Referral pathway assistance
– Placement of an integrated behavioral health provider
– Access to the Mental Health Crises Care Collaborative (MHC3)
– Access to integrated behavioral health services
– Utilization management support

Quality Improvement (QI)
– Support developing best practices, improving patient outcomes and capturing performance-based incentives
– Lean and process standardization support
– Opportunity to participate in shared learning programs like the Pediatric Improvement Network for Quality Care (PINQ)

Information Sharing
– Access to Epic Link for electronic health records
– A Healthy Planet dashboard for tracking progress and prioritizing efforts
– Access to HealthVine partner dashboards
– Behavioral health attribution
– Access to HEDIS scorecards

To learn more about how HealthVine’s teams and resources can help your work with patients, please email HealthVineCE@cchmc.org.

Yes. HealthVine offers a variety of benefits to participating partners, and our teams are here to support your work to improve patient outcomes. To learn more about our services, please visit the Provider Services page. For additional questions or to learn more about our financial incentive program, please email HealthVineCE@cchmc.org

While it is not required to use HealthVine’s care management resources, we would love to connect to learn more about partnership opportunities with your practice or organization. Our goal is not to replicate, duplicate or disrupt existing supports but to augment what is already in place. To connect with the HealthVine Care Management team, contact HealthVine@cchmc.org

Current HealthVine Partners: For a list of patients in your practice or organization receiving care management services, login to EpicLink to access your HealthyPlanet dashboard or email HealthVine@cchmc.org to request additional information.

Non-HealthVine Partners: Email HealthVine@cchmc.org.

Please email the Community Engagement team at HealthVineCE@cchmc.org to request additional information.

CincyKids Health Connect allows patients and their families to connect with a pediatric provider at Cincinnati Children’s Hospital Medical Center through our telehealth mobile app or web browser when their primary care provider isn’t available.

The CincyKids Health Connect service Minor Illnesses and Injuries is a telehealth service offered by the Division of Emergency Medicine. We see kids with minor illnesses and injuries (minor burns, cuts, rashes, bites, etc.) that are typically evaluated at our urgent care centers.

The Minor Illnesses and Injuries service will see HealthVine (CareSource Medicaid) members at no cost to them. These visits typically cost $46 for patients who are not HealthVine members.

If a patient cannot be treated via video, the clinician will advise on urgency of an in-person visit and level of care that is needed (PCP, Urgent Care, ED) based on established protocols. If appropriate, PCP will be recommended as the first choice during clinic operating hours. PCP will be notified via visit summary when patients are advised to seek in-person care.

CincyKids Health Connect was specifically built to ensure strong communication with primary care providers. During registration, patients select a primary care provider from a list of all regional providers supplied by Cincinnati Children’s. The visit information is then securely sent to the provider. If you are not receiving visit communications, please contact CincyKids Health Connect at 513-803-8353 or cincykidshealthconnect@cchmc.org.

Video visits with Cincinnati Children’s providers will deliver care aligned to our current standards of care for in-person delivery. If we cannot appropriately evaluate a symptom or concern using a video visit, we will ask patients to be seen in-person. We also collect data to look at antibiotic prescribing rates and resolution rates for specific symptoms.

Patient families can download the app by searching for CincyKids Health Connect in the app store or play store or visit us online at WEB site. Families should use their child’s full name, date of birth, gender and zip code when registering so they can be identified as a HealthVine patient with free access.

Patient families who need technical assistance can call 844-747-9518 anytime, or email cincykidshealthconnect@cchmc.org and will receive a response during business hours.

Coming soon.